Rick Smith Says Customers Now Have New VoIP Services For Inmate Calls

Voice over Internet Protocol (VoIP) has been a means for communicating that many corporations have used over the years, and now Securus Technologies has started rolling them out in their prison systems. Securus is based in Dallas, TX and has contracted with correctional facilities over the years to install cabling, network management systems, phone lines, high-speed internet services and security and monitoring software as part of their communications infrastructure. This step to now implement VoIP is another landmark achievement for the company and CEO Rick Smith.Rick Smith said that Securus has made a large investment in VoIP because it can bring a greater quality to phone calls and video communications while lowering the cost and improving the safety and security of communication.

The current conversion of correctional facilities phone lines to VoIP is a $1 billion investment of Rick Smith oversaw rolling out over the last 8 years and has several features that make it reliable. First, Smith says that having VoIP systems allow for a constant software upgrade to keep them running smoothly at all times. He also says it allows for remote repairs without the company having to spend as much money dispatching servicemen onsite. And Smith also says the service has increased reliability through cloud-based Secure Calling Platform (SCP).Rick Smith was appointed CEO of Securus Technologies in 2008, and throughout his time there he has worked to enhance the company’s service quality of service and has helped their technical team develop many communications patents. He’s also worked to uphold integrity in prison phone systems due to many companies taking advantage of both inmates and their families by charging exorbitant calling fees.

Smith advocates a return to strong ethics in prison communications and has challenged other companies such as Global-Tel Link to claims about Securus’s patents and developments. Smith also oversaw the acquisition of the J-Pay electronic kiosk company.Rick Smith has been in the telecommunications industry since completing his degrees in 1972. He is originally from New York and completed an AAS in electrical engineering at Rochester Institute of Technology, a bachelor’s in the same field from NYSU Buffalo and a master’s in advanced math from NYSU Brockport. He served in the financial management department of Frontier Corp and later at Midwest Telephone Operations. In 1998 he became CFO at Eschelon Telecom Services and later CEO of that same company until he left to join Securus.